Need to know if a Zebra printer, mobile computer, or scanner is still under warranty? This guide shows you exactly how to check warranty status by serial number, what Zebra's standard coverage includes, and what to do when coverage has ended.
How to check Zebra warranty status (2 minutes)
- Find the serial number. On printers it's on the label inside the media compartment or on the bottom; on mobile computers it's under the battery or in Settings > About; on scanners it's on the label near the base or cable port.
- Open Zebra's official warranty checker at supportcommunity.zebra.com/s/warrantycheck.
- Enter up to 1,000 serial numbers (one per line for fleet checks) and submit. The report shows warranty type, start and end dates, and any active OneCare service contract.
Zebra standard warranty periods
Coverage varies by product line — always confirm your exact model with the lookup above. Typical factory warranty terms:
| Product family | Typical factory warranty |
|---|---|
| Desktop & industrial label printers (ZD, ZT) | 1 year |
| Mobile printers (ZQ) | 1 year |
| Mobile computers (TC, MC, ET, WT) | 1 year |
| General-purpose scanners (DS, LI, CS) | Up to 5 years on select models |
| Ultra-rugged scanners (DS3600 series) | 3 years |
| Printheads | 6 months or rated print distance |
| Batteries | 6–12 months (capacity-based) |
Out of warranty? Your options
- Zebra OneCare coverage — Essential and Select plans add comprehensive coverage (including accidental damage) with defined repair turnaround. We can quote OneCare for new hardware or, in many cases, lapsed-coverage devices.
- Repair without a contract — as an authorized Zebra reseller and repair depot since 1990, we handle per-incident repairs on printers and mobile computers.
- Replace end-of-life hardware — if the device family is discontinued, replacement is usually cheaper than repair. We stock current-generation Zebra printers and accessories with same-day shipping.
Frequently asked questions
Can I check multiple serial numbers at once?
Yes — Zebra's warranty checker accepts batch entry, so you can audit an entire fleet in one submission and export the results.
Does the warranty start when I buy the device?
Warranty is based on the ship date from Zebra or an authorized distributor. Buying from an authorized reseller (like ArrowheadPHX) ensures the warranty is valid and registered — gray-market units often show void or expired coverage.
What voids a Zebra warranty?
Unauthorized repairs, third-party printheads or batteries that damage the unit, and physical abuse outside the product's rated specs. Supplies matter too: Zebra-certified media and ribbons keep printhead warranty claims clean.
What's the difference between warranty and OneCare?
The factory warranty covers manufacturing defects only. OneCare adds accidental damage, faster turnaround, technical support entitlement, and optional device commissioning — it's how production fleets stay covered.
Questions about coverage, OneCare quotes, or trade-up options? Talk to a Zebra specialist: 1-877-437-3028 — or see why customers buy from an authorized Zebra reseller.