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Warranty Information

If you would like to check whether your printer is still under warranty, enter the serial number via the following link:

https://support.zebra.com/OA_HTML/lookup.jsp

If you need to submit a repair order, and its outside our 30 day exchange period, please submit a repair order here:

http://www.zebra.com/us/en/forms/repair-order.html

If your product falls outside the manufacture warranty period, you can send repair to Arrowhead's service dept, a Zebra Authorized repair depot. The depot located in Chandler, AZ.  Please send email to service@arrowheadcorp.com and include model, serial number, and brief description of problem.  Our Service dept will respond with RMA, and once we receive the defective unit, will provide estimate on repair at no cost to you.  Our rates for repair is $70.00/hour plus parts.

 

A. Warranty and Warranty Periods. Zebra Technologies International, LLC (“Zebra”) warrants only to the original end user that the products and parts set forth below will be free from defects in material and workmanship for the applicable warranty periods set opposite thereto (such warranty periods to be determined commencing upon the date of invoice to the end user or, if the end user cannot provide proof of invoice, then the ship date from Zebra):

 

PRINTERS (EXCEPT BAR CODE PRINTHEADS AND OTHER NORMAL WEAR ITEMS), CHARGERS AND POWER SUPPLIES, HARDWARE KEYS, MEDIA, RIBBON 12 MONTHS
ZEBRANET® PRINT SERVERS, SEH PS102-Z, SEH PS105-Z 12 MONTHS
BATTERIES 12 MONTHS
PRINTHEADS 6 MONTHS
SPARE PARTS 3 MONTHS
ACCESSORIES 1 MONTH
   
ZEBRA CARD PRINTERS (VALUE, PERFORMANCE, RETRANSFER) 24 MONTHS
ALL OTHER CARD PRINTERS (SECURITY, LEGACY PERFORMANCE) 12 MONTHS
CARD SPARE PARTS KITS 3 MONTHS
CARD PRINTHEAD SPARE PARTS KITS (VALUE & PERFORMANCE) 12 MONTHS
ZXP SERIES 8 PRINT HEAD LIFETIME
ZEBRA® TRUE COLOURS® i SERIES™ RIBBONS 24 MONTHS
ZEBRA® TRUE COLOURS® RETRANSFER FILM 24 MONTHS
ZEBRA® TRUE SECURE™ i SERIES™ LAMINATES 12 MONTHS

 

E. What May Void the Warranty. This Limited Warranty shall be null and void in the following circumstances: 1. Modification or repair of any covered product or part by the end user or any non-authorized Zebra service provider; or 2. Improper use or installation, failure to conduct regular maintenance or cleaning, or damage by accident or neglect, of any covered product or part by the end user or any third party; or 3. Failure of the end user or any third party to exercise caution to protect any covered product or part from electrostatic discharge damage, adverse temperature and humidity conditions (with respect to media and thermal transfer ribbon, the following are the recommended storage conditions: 72ºF (22.2ºC) and 50% relative humidity), or physical abuse; or 4. Failure by the end user or any third party to use only ZEBRA® printheads, batteries, or other parts; or 5. Failure by the end user or any third party to use only Zebra True Colours ribbons; or 6. With respect to media other than ribbons, failure by the end user or any third party to use only Zebra media if use of such media causes or contributes to the damage for which warranty service is sought; or 7. Failure by the end user or any third party to use only ZEBRA® media if use of such media causes or contributes to the damage for which warranty service is sought; or 8. Failure by the end user to follow the Return Appointment Process set forth below. 9. Failure by the end user to comply with Zebra’s Technical Bulletin: “Battery Management and Safety Practices for Lithium Ion Battery Packs” found at (http://www.zebra.com/batteries).

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